FAQ

How do I know when my order ships?

You will receive a shipping confirmation email with the tracking number(s).

Which countries does Après Actif ship to?

All of them! We ship worldwide.

What is the estimated shipping time?

Within Canada, the estimated delivery time is approximately 5-7 business days, however this timeline may vary with the final destination. We cannot guarantee delivery time for orders outside of Canada. Please allow for 1 additional business day of processing and handling your order.

Can I change my shipping address after my order has been placed?

If your order has not been shipped, we may be able to help. If you have any concerns about an order that has already been placed please send an email to lkurtz@apresactif.com

How will I know that you received my order and when will the payment be deducted?

After your order is processed you will receive an order confirmation number on the screen and also by email. Your credit card or PayPal will be charged when your order is complete.

Can I add items to an existing order?

No, items cannot be added to an existing order once payment has been made. If your order has not shipped, we may be able to save you from paying shipping twice.  Send us an email to lkurtz@apresactif.com with any order changes. 

How can I cancel my order?

If you have any questions or concerns about your order please send us an email lkurtz@apresactif.com 

 Do I have to pay customs when I order from www.apresactif.com? 

Orders outside of Canada may be subject to additional taxes & duties.